Refund Policy
Returns
Our return policy for non bespoke orders is within 14 days. If 14 days have passed since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Earrings must be unopened and the seal unbroken.
You will be responsible for paying the shipping costs for returning your item. All shipping costs are non-refundable so any original shipping costs will also be deducted from your refund.
Please ensure you use a trackable and insured service.
To request a return, please email info@sarahwebsterjewellery.com
Bespoke Commissioned Orders
For bespoke orders (including items made to your bespoke size) these are non-refundable and non-returnable as they have been made to your own personal specification.
Refunds (if applicable)
Once your return has been approved, received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or missing refunds (if applicable)
If you haven’t received the approved refund after 7 working days please check with your bank or credit card company as there is often processing time before a refund is posted.
If you’ve done all of this and you have still have not received your refund, please contact us at info@sarahwebsterjewellery.com
Let customers speak for us
from 13 reviewsI absolutely love my new bangle. It is so very me and fits perfectly. I wear it every day! Thank you so much for taking such care and attention in making it. I really appreciate it and I know I'll wear this beautiful piece of jewellery for years to come. Thank you!!!

The ring exceeded all expectations. It was beautifully packaged and perfectly sized. It was clearly made with an extreme attention to detail and with quality materials. A brilliant overall experience and I would highly recommend to anyone!

The Elysian Pendant was bought for me as a gift and was beautifully packaged. It is so elegant and the moissanite stone just sparkles. You can just see the craftmanship that has gone into it and I shall be wearing it for years to come.

A gift for my Daughter, she loved it. Sarah is very professional and the ring was made to a very high standard and presented beautifully.

Just pawfect earrings, I’m so pleased with them. Sarah your customer service is first class, prompt response and you kept me updated all throughout.

I purchased the endless love T bar bracelet with Paw for my sister's birthday, my first time purchase and found the whole process exceptional with updates on progress thoughout. The bracelet was absolutely stunning beautifully handcrafted and my sister loved it, would highly recommend

Fanstastic service, these were a bespoke order and I couldn’t be happier with how they look. Sarah offered to wrap the earrings as they were a gift, the wrapping was that added extra that comes from a small business

As my first time from you and the addition of an Emerald, I absolutely love it.
It’s nice and chunky which suits my chunkier fingers too.
The quality and service was second to none.

I am so pleased with my pendant, Sarah was so kind in making sure it was right for me, the quality and workmanship is beautiful. The box it was presented in was so lovely. Absolutely thrilled with everything. Thank you.

I am over the moon with my Endless Love Earrings and wear them all of the time. My purchase was carefully and beautifully packaged and delivered promptly. Sarah is very professional and her work is of a very high standard. I shall definitely be purchasing from Sarah Webster Jewellery again in the future.

I bought the Paw necklace and bracelet. They are exquisite, beautifully hand crafted. My set was made to order and I chose the chains I wanted for both. I love them so much. They have been greatly admired

Absolutely beautiful necklace that I adore and everyone has commented on how beautiful it is and can’t thank Sarah enough 💖

Absolutely love it it’s simple yet elegant and is my second piece from Sarah love her jewellery 💖
